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Helpline Volunteer Specification

Apply below to become a Helpline Volunteer

Please read carefully before applying.

12.03.24 – Applications are currently CLOSED. Please check back for future opportunities. Please do not apply as your application will not be considered during this time. The next round of recruitment will be June/July 2024.

Volunteering on the Helpline at Anxiety UK is a rewarding and varied experience for anyone interested in working within the field of mental health and looking to learn skills in customer service and administration.

As the first point of call for those seeking help for their anxiety, you will be providing people with information on how to manage their condition, and signposting them to other avenues of support.

Requirements for the role.

Ability to communicate clearly and effectively
Ability to provide empathetic listening (not counselling) to callers looking for support
Have an understanding of/interest in anxiety disorders
Be reliable and committed to the role
Provide information on anxiety, Anxiety UK services and related issues
Must be over the age of 18.
Have a Windows or Mac system (i.e. not a tablet/chromebook) to run the call software on
Have a quiet space to answer calls confidentially
Reliably commit to a set 4 hour shift (same time each week) shift of either 10:15-14:15 or 12:45-16:45

This role is remote, so you will be volunteering from home. To volunteer on the Helpline you must be able to commit to a fixed 4 hour shift each week for a minimum of six months. Please be aware that our service runs on Monday-Friday between the hours of 10.30am-4.30pm with shorter bank holiday shifts.

N.B. Please only submit your application once, you will receive a confirmation email. Please do be patient as we receive a high volume of applications. If successful, our team will be in contact usually within a month. If you have not heard from us within a month your application has not been successful.

About us

Anxiety UK is a national registered charity formed in 1970, by Katharine and Harold Fisher, for those affected by anxiety, stress and anxiety based depression.

To read more please click here.

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Anxiety UK zero tolerance policy

We will not tolerate rude, abusive, offensive, racist or sexist language. Any contact received with content deemed offensive, abusive, racist, sexist etc. will not be responded to as we operate a zero tolerance policy to abuse of any form. Legal action will be considered/taken if appropriate. For more information click here.

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Let us know how we’re doing by leaving a review – your feedback is really important to our small team.

Contact us

Anxiety UK, Nunes House, 447 Chester Road, Manchester M16 9HA

Support channel details:

(10.30am-4.30pm, M-F)

Helpline: 03444 775 774 Text: 07537 416905

Admin line: 0161 226 7727 (12pm-1pm, M-F) or: [email protected]

Press/media enquiries: [email protected]

AnxietyUK

4.5

Based on 81 reviews

review us on

Caroline Frankau

18:49 07 Mar 23

Joining Anxiety UK has had a very positive impact on my health and well-being. I thoroughly recommend their services.

Jonathan Beever

11:25 10 Oct 22

Niamh Shepherd gave an interactive online talk at my work today! it was one of the best Anxiety presentations i have seen and very well delivered, From my colleagues and I, thank you!

Natalie Dunning

10:43 07 Oct 22

Used the service for a vulnerable relative. The therapist appointments were a nightmare and were incorrectly set up via Anxiety UK, he never got the perks or discounts for the mindfulness app and everyone I spoke to was either completely clueless and when I spoke to the manager he was so rude that I worried for the vulnerable people using the service!

nat

17:31 26 Sep 22

I had my CBT through Anxiety UK and it has been a really positive experience treating my generalised anxiety disorder. The Anxiety UK team is very professional and helpful and I was actually recommended by a friend who also had a positive experience with their CBT. I would definitely use Anxiety UK again if I needed to!

sophie jorgensen-rideout

11:35 22 Sep 22

AnxietyUK has been so helpful to me - I joined to access affordable therapy, though I was worried there might be a long wait list. This was absolutely not the case, and I was assigned a therapist super quickly! They were also super helpful when unfortunately our schedules didn't align, and I was matched with a therapist with availability that matched mine. I really recommend AnxietyUK to everyone- they also have fantastic group resources and I think it's really really helpful, especially if you can't afford private therapy and the wait lists in your area are too long.

Susie Kocher

14:31 20 Aug 22

I found the therapy I received through Anxiety UK a crucial and affordable form of support during a very difficult time.For this I am forever grateful and will without a doubt use their services if needed again in the future.Thank you so much.

Joan Treloggan

12:28 03 Aug 22

Felt I was being listened to and felt I belonged. It was very reassuring. Unfortunately I am very deaf and missed most of the sharing. Is it possible to have subtitles please. A very sincere thank you for being there for me. What swift service you give.

Henry Brook

09:55 18 Jun 22

Very nice to know this support is out there as quite often hard to actually get an opportunity to speak to someone in person these days. Had my first session last week and so far so good. Very happy with the way things are going so far and also pleased with how smoothly it was set up and assessed as to what I was after and a service that fitted around my work and life balance.

Richard Evans

04:12 22 Mar 22

Through a period of some significant challenge, the services offered by Anxiety UK has been fantastic, and whilst there is a long road head, progress is positive and forward.I’m extraordinarily grateful for the help and support during a challenging time, both to the Anxiety UK and my Professional Institute, The Chartered Institute of Building and their respected benevolent fund.I'm about a third the way through a 16-week program and the benefits and rewards are already coming through.Thanks again, eternal appreciation.Rich

Greg

16:56 18 Mar 22

Speedy, understanding and professional. If you're struggling, don't be ashamed to seek out the help you need.

Avis Gough

20:57 15 Feb 22

Found it reassuring I'm not the only person struggling or that I'm doing things wrong

Margaret Allan

17:11 01 Feb 22

I can't recommend Anxiety UK enough as they were a godsend to me while I waited on my psychology Appointment with NHS which took over a year.During this time I used most of the resources that can be found on the Anxiety UK website. One of the resources I used was the counselling and Cognitive Behavioural Therapy. I paid for this but my fee was really small and worth every penny. Therapists are all qualified Healthcare Professionals who give up their time to help.Personally I feel Anxiety UK offers a fantastic service which fills that much needed gap between being referred to NHS and your actual appointment time which nowadays due to Covid can be up to a year in waiting time.Please don't wait and suffer just visit the Anxiety UK website and see for yourself !!

Tori Fenton

20:19 30 Nov 21

Amazing experience! Everyone was so welcoming and non judgemental. It was really reassuring to know that I’m not on my own. A lovely bunch of people, very empathetic and willing to share their experiences as well as their own coping mechanisms.

Manisha Gosar

14:36 13 Nov 21

Very approachable, helpful and value for money

Apply to volunteer

Helpline Volunteer Specification

Apply below to become a Helpline Volunteer

12.03.24 – Applications are currently CLOSED. Please check back for future opportunities. Please do not apply as your application will not be considered during this time. The next round of recruitment will be June/July 2024.

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