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Helpline Volunteer Specification
Working as an Helpline Volunteer at Anxiety UK is a rewarding and varied experience for anyone interested in working within the field of mental health and looking to learn skills in customer service and administration.
As the first point of call for those seeking help for their anxiety, you will be providing people with information on how to manage their condition, and signposting them to other avenues of support.
• Have an understanding of/interest in anxiety disorders
• Provide information on anxiety, Anxiety UK services and related issues to callers
• Provide empathetic listening (not counselling) to callers looking for support
• Promote membership to callers where appropriate by providing information of relevant Anxiety UK services
• Communicate clearly and effectively
• Have a Windows or Mac system (i.e. not a tablet) to run the call software on.
Willingness to learn is viewed by Anxiety UK as a highly desirable quality. If you feel that you do not meet all of the above essential criteria, however you are willing to learn, your application will still be considered for a volunteer position.
This role is remote, so you will be volunteering from home. To volunteer on the Helpline you must be able to agree to a fixed 4 hour shift each week, and be able to commit to volunteering for a minimum of six months. Please be aware that our service runs on Monday-Friday between the hours of 9.30am-5.30pm, split into AM and PM shifts.