Helpline: 03444 775 774   |   Text support: 07537 416 905   (open Mon-Fri 10:30-16:30)

Helpline: 03444 775 774 (M-F 10.30-4.30pm)
Text: 07537 416 905

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Helpline Volunteer Specification

Apply below to become a Helpline Volunteer

Please read carefully before applying. 

15.09.23 – Applications are currently CLOSED. Please check back for future
opportunities. Please do not apply as your application will not be considered
during this time.

Volunteering on the Helpline at Anxiety UK is a rewarding and varied experience for anyone interested in working within the field of mental health and looking to learn skills in customer service and administration.

As the first point of call for those seeking help for their anxiety, you will be providing people with information on how to manage their condition, and signposting them to other avenues of support.

Requirements for the role.

  • Ability to communicate clearly and effectively
  • Ability to provide empathetic listening (not counselling) to callers looking for support
  • Have an understanding of/interest in anxiety disorders
  • Be reliable and committed to the role
  • Provide information on anxiety, Anxiety UK services and related issues
  • Must be over the age of 18.
  • Have a Windows or Mac system (i.e. not a tablet/chromebook) to run the call software on
  • Have a quiet space to answer calls confidentially
  • Reliably commit to a set 4 hour shift (same time each week) shift of either 10:15-14:15 or 12:45-16:45

This role is remote, so you will be volunteering from home. To volunteer on the Helpline you must be able to commit to a fixed 4 hour shift each week for a minimum of six months. Please be aware that our service runs on Monday-Friday between the hours of 10.30am-4.30pm with shorter bank holiday shifts.

N.B. Please only submit your application once. Once you click “Submit” the page will refresh and you will see the message “Thanks for contacting us! We will get in touch with you shortly“. This means your application has been sent.

Please do be patient as we receive a high volume of applications. If successful, our team will be in contact usually within a month. If you have not heard from us within a month your application has not been successful. 

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