Book a call with an Anxiety UK advisor here

Book a call with an Anxiety UK advisor here


Anxiety UK Reviews Guidance and Information

Reviews of Anxiety UK enable us to gain insights and feedback from people who have used our services, whether that is to recommend Anxiety UK to others or let us know how we can improve our service.

Your review is important to Anxiety UK

All kinds of companies including charities use customer and user reviews to help them shape policies and to improve their offering.

We use Anxiety UK reviews to do exactly the same. Anxiety UK helps people living with anxiety disorders of all kinds. This may include generalised anxiety disorder (GAD), anxiety-based depression, agoraphobia, social anxiety disorder, specific phobias such as emetophobia, claustrophobia, arachnophobia, panic disorder and panic attacks, trichotillomania, obsessive compulsive disorder (OCD), body dysmorphic disorder (BDD) and compulsive skin picking disorder (CSP).

Whatever the reason people come to us at Anxiety UK, we want them to have a positive experience. We are a small team of only seven staff, many of whom have their own lived, personal experience of anxiety, stress, depression, and other anxiety related conditions.

Anxiety UK reviews help us understand whether we are on track and are providing the right support for those who need help.

Anxiety UK reviews policy

Anxiety UK is fully committed to continuous improvement of our services.

This commitment includes gathering feedback from people who have experienced our services first hand. This could be following a course of cognitive behavioural therapy (CBT), counselling, clinical hypnotherapy, compassion focused therapy (CFT) or eye movement desensitisation and reprocessing (EMDR), feedback on our helpline or any other aspect of Anxiety UK’s work, including our training service, the Anxia® app, website or ‘Ask Anxia’ service.

We believe in the power of direct reviews that give people the control over their feedback – this is the only way for us to find out how people are truly feeling about our services.

This is why we encourage people to leave a review on Trustpilot or Google.

If you have contacted us at Anxiety UK and used any of our services, we may ask if you will review us on either our Trustpilot profile  or our Google profile

Anxiety UK reviews and Trustpilot

Trustpilot is an internationally recognised review platform to promote transparency and build trust between customers and companies including mental health charities like Anxiety UK. Anxiety UK utilises the Trustpilot accessible platform for people who have used our services to leave their feedback. Trustpilot ensures that all reviews are genuine, and Anxiety UK commits to actively engaging with the reviews in order to continually improve our services. The platform includes established guidelines for both the reviewer and the business that support the integrity of the platform. Reviewers should only share their personal experience with Anxiety UK. Any review needs to refer to a real-life interaction with us. Trustpilot expects organisations to interact fairly with reviewers, treat all feedback as helpful and deal with both positive and negative feedback in the same way. This means that they cannot incentivise a person to leave a positive review. Trustpilot does not allow businesses to write reviews for themselves or for any competitors in their sector. Businesses are also encouraged to deal with all reviews both positive and negative in a respectful and proactive way. Working with Trustpilot allows Anxiety UK to collect and respond to a wide range of opinions, feedback and tips from people who have used our services. The platform also guarantees to users that the reviews about Anxiety UK that they are reading on the site are reliable and authentic. Trustpilot has built in software that detects and flags up reviews that contravene their guidelines or that may not be authentic.

Anxiety UK reviews and Google

.Google also allows users to leave reviews in relation to a business. Google has an online review policy to ensure that reviews on are relevant, helpful, and trustworthy. Reviews and ratings may be removed if they breach Google’s review policy, for example in case where information is deceptive information e.g., fake reviews, or inappropriate e.g., harassment or hate speech. These removal measures help to make sure that Google reviews are relevant, helpful, and trustworthy.

Authenticity and building trust

At Anxiety UK we value trustworthiness and authenticity, which is why we work with Trustpilot and Google.  We work with and support, many people who are dealing with anxiety challenges. Anxiety UK aims to continually improve our offering and services, and every review of our services helps to do just that.

Anxiety UK recognise that people expect different things from our charity’s services and every experience is personal. We use reviews to access useful feedback so that we can then incorporate necessary changes going forward.

Customer service priorities
Our commitment to those who need our services is that we are:
Committed – we go the extra mile and work above and beyond expectations.
Responsive – we listen to people’s needs, act promptly, flexibly, and appropriately.
Understanding – we provide empathetic, person-centred, and effective support.

We are a small team of people with direct experience of anxiety disorders and conditions, allowing us to offer sessions and services that are supportive and relevant.  Our website offers assistance, from an extensive FAQ section to our ‘Ask Anxia’ chatbot service, alongside our helpline, therapy, groups, courses and training services.

Anxiety UK understand that needs change and lay out full terms and conditions regarding refunds on our website. Anyone who has questions can email [email protected] or call 0161 226 7727.  It is simple to cancel membership and a renewal notice is sent prior to kicking in.

To cancel a renewal of membership, people can email Anxiety UK at [email protected] ten working days before the end of the initial membership subscription.

We provide a referral service for therapy. While all our therapists are approved by Anxiety UK they are not employed directly by the charity.
We understand that sometimes things can go wrong, and we also recognise that our users may be dealing with anxiety. We will always try to find the best solution and resolve any issues or complaints.

Quick guide to writing Anxiety UK reviews

We appreciate you taking time to leave an Anxiety UK review with Trustpilot

or Google

Trustpilot do require you to sign up and create a user profile via email, Facebook, Google, or Apple in order to then leave a review. More information here

Google will provide a prompt to sign into a Google or Gmail account. However, it is still possible to leave a review without signing in or creating an account.

  • When writing a review for Anxiety UK, please provide honest, unbiased, and impartial information which reflects your own personal experience. We understand this may include both positive and negative comments. This kind of feedback helps us to identify our strengths and where we need to improve.
  • Make sure the review is completely relevant to your own experience. This can include anything from first contact to therapy services and how helpful it was and any interactions with our small staff team.
  • Your review is important to us, so that we can actively feed any learnings into continuous improvement of our services.

You can read some of our reviews and testimonials on the Anxiety UK Reviews and Testimonials page.



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