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Equality, Diversity, Inclusion and Accessibility

Our pledge

Anyone can be impacted by anxiety. Anxiety doesn’t discriminate. We’re here for anyone who needs our support. We are proud of our equality and inclusivity awareness. Our friendly staff and volunteers have received training on how to support anyone with anxiety. We have also completed Equality Impact Assessments (EIAs) across the charity which have identified further areas for improvement; many of which have already been addressed.

Take a look below to see what we have done in this area.

We have invested in an accessibility tool for our website, to ensure our information is clear for all. By clicking the ‘Accessibility Tools’ button in the top left corner of our website a range of options become available including:

  • Screen reader (reads website text aloud)
  • Ease of reading tools (ruler, screen mask, magnifier, margins, dictionary)
  • Styling (customise the website’s colour scheme text, font style, size, colour, and spacing)
  • Translation (translates all webpage content into over 100 languages, including 35 text to speech voices)

What else we have done?

  • Endeavour to deliver groups at variety of times/days to suit lifestyle needs.
  • Informed helpline volunteers of the Relay service available to help those with hearing difficulties.
  • Although we are largely an organisation for adults, we do have information and support for children, young people and students via our website, as well as our Helping Your Child service and a selection of books.
  • We have additional information and blogs on age-related topics such as ‘anxiety in the elderly’ and ‘menopause and anxiety’.
  • If you wish to access our therapy services and have specific requirement,s we will endeavour to match your requirements to a suitable Anxiety UK Approved Therapist .
  • Our training and webinar services give the option to request any reasonable adjustments at the point of booking.
  • We continue to learn and develop our understanding of the importance of equality and diversity. Our team have completed the following training sessions: Deaf awareness training, unconscious bias, equality and diversity,  anxiety and autism and understanding bipolar disorder.

We’re listening… if you have any specific needs, please ask. We will make any reasonable arrangements that we are able to in order to help you access the support you need.

Additionally, if you are a representative of a marginalised group or community, and would like to talk to us about our services, please get in touch: [email protected]

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About us

Anxiety UK is a national registered charity formed in 1970, by Katharine and Harold Fisher, for those affected by anxiety, stress and anxiety based depression.

To read more please click here.

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Anxiety UK zero tolerance policy

We will not tolerate rude, abusive, offensive, racist or sexist language. Any contact received with content deemed offensive, abusive, racist, sexist etc. will not be responded to as we operate a zero tolerance policy to abuse of any form. Legal action will be considered/taken if appropriate. For more information click here.

Environmental policy

Download a copy of our environmental policy here.

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Let us know how we’re doing by leaving a review – your feedback is really important to our small team.

Contact us

Anxiety UK, Nunes House, 447 Chester Road, Manchester M16 9HA

Admin line: 0161 226 7727 (12pm-1pm, M-F) or: [email protected] 

Press/media enquiries: [email protected]

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AnxietyUK
AnxietyUK
4.5
Based on 81 reviews
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Caroline FrankauCaroline Frankau
18:49 07 Mar 23
Joining Anxiety UK has had a very positive impact on my health and well-being. I thoroughly recommend their services.
Jonathan BeeverJonathan Beever
11:25 10 Oct 22
Niamh Shepherd gave an interactive online talk at my work today! it was one of the best Anxiety presentations i have seen and very well delivered, From my colleagues and I, thank you!
Natalie DunningNatalie Dunning
10:43 07 Oct 22
Used the service for a vulnerable relative. The therapist appointments were a nightmare and were incorrectly set up via Anxiety UK, he never got the perks or discounts for the mindfulness app and everyone I spoke to was either completely clueless and when I spoke to the manager he was so rude that I worried for the vulnerable people using the service!
natnat
17:31 26 Sep 22
I had my CBT through Anxiety UK and it has been a really positive experience treating my generalised anxiety disorder. The Anxiety UK team is very professional and helpful and I was actually recommended by a friend who also had a positive experience with their CBT. I would definitely use Anxiety UK again if I needed to!
sophie jorgensen-rideoutsophie jorgensen-rideout
11:35 22 Sep 22
AnxietyUK has been so helpful to me - I joined to access affordable therapy, though I was worried there might be a long wait list. This was absolutely not the case, and I was assigned a therapist super quickly! They were also super helpful when unfortunately our schedules didn't align, and I was matched with a therapist with availability that matched mine. I really recommend AnxietyUK to everyone- they also have fantastic group resources and I think it's really really helpful, especially if you can't afford private therapy and the wait lists in your area are too long.
Susie KocherSusie Kocher
14:31 20 Aug 22
I found the therapy I received through Anxiety UK a crucial and affordable form of support during a very difficult time.For this I am forever grateful and will without a doubt use their services if needed again in the future.Thank you so much.
Joan TrelogganJoan Treloggan
12:28 03 Aug 22
Felt I was being listened to and felt I belonged. It was very reassuring. Unfortunately I am very deaf and missed most of the sharing. Is it possible to have subtitles please. A very sincere thank you for being there for me. What swift service you give.
Henry BrookHenry Brook
09:55 18 Jun 22
Very nice to know this support is out there as quite often hard to actually get an opportunity to speak to someone in person these days. Had my first session last week and so far so good. Very happy with the way things are going so far and also pleased with how smoothly it was set up and assessed as to what I was after and a service that fitted around my work and life balance.
Richard EvansRichard Evans
04:12 22 Mar 22
Through a period of some significant challenge, the services offered by Anxiety UK has been fantastic, and whilst there is a long road head, progress is positive and forward.I’m extraordinarily grateful for the help and support during a challenging time, both to the Anxiety UK and my Professional Institute, The Chartered Institute of Building and their respected benevolent fund.I'm about a third the way through a 16-week program and the benefits and rewards are already coming through.Thanks again, eternal appreciation.Rich
GregGreg
16:56 18 Mar 22
Speedy, understanding and professional. If you're struggling, don't be ashamed to seek out the help you need.
Avis GoughAvis Gough
20:57 15 Feb 22
Found it reassuring I'm not the only person struggling or that I'm doing things wrong
Margaret AllanMargaret Allan
17:11 01 Feb 22
I can't recommend Anxiety UK enough as they were a godsend to me while I waited on my psychology Appointment with NHS which took over a year.During this time I used most of the resources that can be found on the Anxiety UK website. One of the resources I used was the counselling and Cognitive Behavioural Therapy. I paid for this but my fee was really small and worth every penny. Therapists are all qualified Healthcare Professionals who give up their time to help.Personally I feel Anxiety UK offers a fantastic service which fills that much needed gap between being referred to NHS and your actual appointment time which nowadays due to Covid can be up to a year in waiting time.Please don't wait and suffer just visit the Anxiety UK website and see for yourself !!
Tori FentonTori Fenton
20:19 30 Nov 21
Amazing experience! Everyone was so welcoming and non judgemental. It was really reassuring to know that I’m not on my own. A lovely bunch of people, very empathetic and willing to share their experiences as well as their own coping mechanisms.
Manisha GosarManisha Gosar
14:36 13 Nov 21
Very approachable, helpful and value for money
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