Anxiety UK is seeking to recruit a driven, resilient individual with a strong sales and customer service background that is a good team player with a ‘can do’ attitude to:
- Co-ordinate and develop the charity’s helpline and associated services;
- Lead on the co-ordination of the Anxiety UK Participation Team – APT;
- Lead on the implementation of the helpline promotional plan to drive membership sales and interactions;
- Co-ordinate Anxiety UK helpline volunteers and APT volunteers.
Ensure high quality helpline services (helpline, email, instant messaging and text support) services are consistently delivered.
|Responsible to:||Services Coordinator|
|Salary:||£18000 per annum pro rata|
|Hours:||20 hours per week|
|Annual Leave:||28 days inc. bank holidays pro rata|
|Based:||Manchester central locality|
|Fixed Term:||One year|
|DBS check:||Standard disclosure.|
|1. To co-ordinate the charity’s helpline and related services ensuring that the helpline operates to capacity and callers receive a responsive, high quality service at all times (adhering to and maintaining relevant industry Quality Standards and assurance/accreditation procedures).|
|2. To deliver all Anxiety UK helpline targets including achieving the monthly membership targets and sales volumes.|
|3. To manage the performance of volunteers on the helpline ensuring that motivation is optimised so as to ensure achievement of membership and other targets.|
|4. To lead on the promotion of the helpline and associated services, ensuring that call volume targets are met.|
|5. To assist with the development of any potential new helpline and associated hepline services including securing funding for such services.|
|7. To monitor service quality and provide detailed management information on key service delivery targets and statistics over any given period for internal and external requirements.|
|8. To recruit, induct, train all advisors and volunteers engaged by Anxiety UK (with the exception of Anxiety UK approved therapists).|
|9. To co-ordinate fundraising and participation activities|
|10. To co-ordinate volunteering and involvement activities across Anxiety UK|
|General Work Related Expectations|
|1. To work within Anxiety UK’s values, ethos and vision.|
|2. To contribute to the development of Anxiety UK|
|3. To work in accordance with all Policies and Procedures of Anxiety UK|
|4. To identify and attend training as required|
|5. To work in accordance with all relevant legislation|
|6. To undergo regular supervision and an annual appraisal|
|7. To undertake any other duties as required, appropriate to the post|
Closing date for applications is Noon on the 1st March 2019.
Interviews will be held on the 5/6th March 2019.
Completed application forms and equality monitoring forms should be sent to firstname.lastname@example.org or by post FAO Beatrice Lukoseviciute Nunes House 447 Chester Road Old Trafford Manchester M16 9HA