Terms and conditions

It is important that you read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to this website, the purchase of goods from it and or over the telephone and applications to become a member of Anxiety UK, whether made online or over the telephone. If you have any questions about them or do not wish to accept them, please contact us at email address info@anxietyuk.org.uk or on 08444 775 774 before continuing.

Anxiety UK is a registered charity. Our registered office is at Zion Community Centre, 339 Stretford Road, Hulme, Manchester M15 4ZY and our charity registration number is 1113403
You can contact us by email at info@anxietyuk.org.uk or by telephone on 08444 775 774

You may have other rights granted by law, and these Terms and Conditions don”t affect them. Click here for legal information.

Who can purchase from us?
How to order
How your contract with us is formed
–    claims
–    incorrect items
–    defective goods
General information

Who can purchase from us?

To purchase from us you must be over 18. We can ship outside of the EU but there may be additional charges for postage and packing

How to order

1.    Simply click “add to cart” on any product to add it to your shopping cart.
2.    You can find the shopping cart in the bottom left hand corner of your screen at any time.
3.    All Anxiety UK members may request a 10% discount on online products. Please contact us on admin@anxietyuk.org.uk to obtain the discount code.
4.    Click “checkout” and enter your delivery details.
5.    Choose your payment type at the bottom of the page.
6.    Enter your billing and shipping address and check that the details there are correct.
7.    You can pay by debit/credit card. We regret that credit/debit card payments will incur a set shipping fee that changes on the basis of amount ordered.
8.    All prices will have postage and packaging added to them. This is based upon a proportion of the value and weight of the goods. For delivery outside the UK there may be additional charges.

How your contract with us is formed

Once you have completed compiling your order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact the support line/email address. (08444 775 774/ info@anxietyuk.org.uk)

When you submit your order, you are offering to buy the goods at the price set out in the order. Upon placing your order, you will receive an email confirmation of this order. If you discover that you have made a mistake with your order please contact (admin@anxietyuk.org.uk) immediately. We are unable to rectify mistakes after this time, although you still have the right to cancel described below.
If the goods that you have ordered are no longer available, we may offer you substitute goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed.

The process for becoming a member of Anxiety UK is set out here.

Anxiety UK reserves the right to terminate a person’s membership in the event their conduct is contrary to the interests of other members and/or Anxiety UK staff/volunteers. Examples include unlawful, threatening or abusive behaviour, harassment and obscene, defamatory spoken or written comments.  Refunds will not be offered in such circumstances.


All payments must be paid at the time of placing the order by debit card/credit card/paypal account. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch the goods until we receive payment in full.


Items are normally sent out on the day of the receipt of an order (Monday to Friday 9-5 pm). If the order is placed outside of these times, the order will be dispatched on the next working day (with the exception of bank holidays). Orders within the United Kingdom are sent by second class post. For deliveries outside the UK, the method of delivery and estimated timing will be confirmed.
If we have not delivered the goods within 30 days of submitting your order or we have failed to advise you of a delay due to a product being out of stock, you may then cancel the contract and we will refund any money paid by you. (Under the distance selling relations, if goods are not delivered within 30 days the customer has the right to cancel and receive refunds)


Click here to read our Refund Policy.




Claims for non receipt of goods or for goods which have been damaged in transit (such as Anxiety UK magazines, shop items etc) should be made within 30 days of the dispatch of said goods (please note that all goods aim to be dispatched within 48 hours of receipt excepting bank holidays). Due to Royal Mail policy, we are unable to initiate claims until 16 working days have expired since the non receipt of goods.

Incorrect items

If we have sent you an item which you did not order please notify us as soon as possible and return the item to us and in saleable condition we will ensure that you are not charged for the item and will refund the costs of postage. Please also let us know if you wish us to replace the incorrect item with the item which you ordered.

Defective goods

You should inspect the goods as soon as you receive them for any defects or damage. If you find a defect or damage you must notify us as soon as possible and return the goods to us, at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will replace the goods or refund the price paid by you.
None of the above affects your statutory rights. For further information about your statutory rights please visit: http://www.consumerdirect.gov.uk

General Information

We may not necessarily keep a copy of these terms and conditions and your order. We advise you to print a copy of them for your information in the future. You can download a pdf version of these terms and conditions by clicking here.
The English and Welsh courts will have non-executive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website and any non-contractual obligations arising out of or in connection with them.

SSL Certificate