Helpline: 03444 775 774   |   Text support: 07537 416 905   (open Mon-Fri 10:30-16:30)

Helpline: 03444 775 774 (M-F 10.30-4.30pm)
Text: 07537 416 905

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Helpline services

Helpline services are open to all including non-members.

Please note: Anxiety UK’s helpline services are NOT crisis services. If you need urgent crisis support, please contact call NHS 111 and select option 2 for urgent mental health support.

We offer support, advice and information on all anxiety, stress and anxiety-based depression conditions. Our helpline services are open to anyone of any age, (parental consent is not required to call the helpline and you can read more about confidentiality below), with an interpretation service available to those who require it. Our friendly volunteers can answer your questions, discuss techniques for immediate short-term relief of anxiety symptoms and help you find the right path of action for long-term support.

Anxiety UK is open to all and our volunteers are equipped with the knowledge to help with special requirements and needs. This includes those who have hearing loss, sight loss, autism and Tourette syndrome. Please just let us know if you have any accessibility issues and we will accommodate where we can to give you the anxiety support you require.

Call us on 03444 775 774 between 10.30am – 4.30pm, Monday – Friday (except bank holidays).

You may find that calls to our helpline number are included in your phone plan as calls are the same as dialing an 01 or 02 number. The national rate for these types of calls is generally up to 9p from landlines and from 3p to 55p on mobile phones.

Anxiety UK’s helpline service is confidential and your caller ID is not visible. For more information about call recording please read here.

We are unable to make outgoing calls,  so ask that you don’t request us to call you back.

“Having spoken to someone this morning, I just wanted to say thank you and that I am extremely happy with how I was helped with my anxiety.” 

All contacts received through the helpline services are answered by a trained volunteers/staff. Volunteers use the pseudonym ‘Chris’ when communicating via our helpline services.

‘Ask Anxia’ service

This service is available 24/7 via the bottom right corner of every page of this website, for all anxiety queries.

For more information about data retention, click here.

“Ask Anxia is an excellent service. I’m amazed at the speed an accuracy of response. Thank you very much.” 

Text service

Text 07537 416 905

We will aim to respond to texts within 1 working day during our operating hours of 10.30am – 4.30pm, Monday – Friday (except bank holidays). However we may take up to 3 working days, depending on demand.

You can text us for brief advice. Responses are limited to 160 characters, so we may ask you to call the helpline if we feel we need to provide more in-depth support. The Anxiety UK text service is unable to provide crisis support. For 24/7 crisis text support visit: www.giveusashout.org

The cost of sending texts to this service is the same as any other 07 number (included in your plan or priced the same). For more information about data retention, click here.

Further information

Confidentiality: All contact with our helpline services will be kept strictly confidential within the organisation, other than in cases where there may be a threat of terrorism or of significant harm to an individual.

Who can access our helpline services: We are able to provide support to anyone regardless of UK residency status; indeed we have members from all over the world.

Hearing loss and/or speech-impediment assistance: We recommend the use of Relay UK when calling the helpline if you are deaf or speech-impaired. This service helps deaf or speech-impaired and hearing people communicate over the phone. You can use the Relay UK app on a mobile, tablet or PC as well as just using it via Minicom or Uniphone. Relay UK is free to use – you will only pay the normal call charges.

therapy services

Inappropriate use of services

We will not tolerate rude, abusive, offensive, racist or sexist language. Any contact received with content deemed offensive, abusive, racist, sexist etc. will not be responded to as we operate a zero tolerance policy to abuse of any form. Our volunteers have been instructed to terminate the interaction if such abuse occurs. Legal action will be considered/taken if appropriate. For more information click here.

Please note: Anxiety UK’s helpline services are NOT crisis services.

If you need urgent crisis support, please contact call NHS 111 and select option 2 for urgent mental health support, call your own GP or go to your local A&E department if you require emergency support.

If you are living with any form of anxiety, mild or severe, we are here to help. Whilst the services listed above are not exclusive to members, becoming a member of Anxiety UK provides those with anxiety with a range of benefits, including fast access to reduced cost therapy and much more. For more information please click here, or to become a member now, click here.

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