Helpline services

The helpline services are open to all; you do not need to be a member to contact our helpline.

We offer support, advice and information on all anxiety, stress and anxiety-based depression conditions. Our helpline services are open to anyone of any age (parental consent is not required to call the helpline and you can read more about confidentiality below). Our friendly volunteers can answer your questions, discuss techniques for immediate short-term relief of anxiety symptoms and help you find the right path of action for long-term support.

Call us on 03444 775 774 between 9.30am – 5.30pm, Monday – Friday (except bank holidays).

You may find that calls to our helpline number are included in your phone plan as calls are the same as dialing an 01 or 02 number. The national rate for these types of calls is generally up to 9p from landlines and from 3p to 55p on mobile phones.

Anxiety UK’s helpline service is confidential and your caller ID is not visible. For more information about call recording please read here.

We are unable to make outgoing calls,  so ask that you don’t request us to call you back.

“Having spoken to someone this morning, I just wanted to say thank you and that I am extremely happy with how I was helped with my anxiety.” 

All contacts received through the helpline services are answered by a trained volunteers/staff. Volunteers use the pseudonym ‘Chris’ when communicating via our helpline services.

helpline

‘Ask Anxia’ service

This service is available 24/7 via the bottom right corner of every page of this website, for all anxiety queries.

For more information about data retention, click here.

“Ask Anxia is an excellent service. I’m amazed at the speed an accuracy of response. Thank you very much.” 

Text service

Text 07537 416 905

We will respond to texts within 1 working day during our operating hours of 9.30am – 5.30pm, Monday – Friday (except bank holidays).

You can text us for brief advice. Responses are limited to 160 characters, so we may ask for your email address if we feel we need to provide more in-depth support via email.

For more information about data retention, click here.

Helpline services

Further information

Confidentiality: All contact with our helpline services will be kept strictly confidential within the organisation, other than in cases where there may be a threat of terrorism or of significant harm to an individual.

Who can access our helpline services: We are able to provide support to anyone regardless of UK residency status; indeed we have members from all over the world.

Therapy Services

Inappropriate use of services

We will not tolerate rude, abusive, offensive, racist or sexist language. Any contact received with content deemed offensive, abusive, racist, sexist etc. will not be responded to as we operate a zero tolerance policy to abuse of any form. Our volunteers have been instructed to terminate the interaction if such abuse occurs. Legal action will be considered/taken if appropriate. For more information click here.

Please note: Anxiety UK’s helpline services are NOT crisis services. If you need urgent crisis support, please contact NHS 111, your own GP or go to your local A&E department if you require emergency support.

If you are living with any form of anxiety, mild or severe, we are here to help. Whilst the services listed above are not exclusive to members, becoming a member of Anxiety UK provides those with anxiety with a range of benefits, including fast access to reduced cost therapy and much more. For more information please click here, or to become a member now, click here.

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