Infoline Services

What We Do

Anxiety UK’s infoline service is operated by a team of dedicated volunteers and staff. Many of whom have personal experience of anxiety, stress or anxiety based depression and can offer practical advice and information on support services that are available. We can offer this advice to anybody affected by anxiety, stress and/or anxiety based depression, their family, friends, loved ones and professionals.

What You Can Expect

Every individual who contacts Anxiety UK can expect to be treated with respect and understanding.

We are able to provide up to 10 minutes information & advice through our telephone and web chat services.

This is a confidential service but if you inform us that you, or anybody else, is at risk of serious harm, we made need to notify someone else.

What Can’t We Help With?

Infoline Volunteers are not trained counsellors and due to the time limit of calls and live chats are unable to provide a listening or emotional support service. Those seeking therapeutic services should contact the Samaritans on 116 123. You can also apply for therapy through Anxiety UK.

We are not equipped to act as a crisis service. If you are in distress and feel like you might be at risk to yourself or others, please contact 101 or Hopeline on 0800 068 41 41.

For questions about medication, please contact your GP, your pharmacy or NHS Direct on 111.

Misuse and Abuse of Services

Anxiety UK will not tolerate abuse of its staff, volunteers or services of any kind.

We define abuse as (but not limited to) verbal abuse and swearing, online trolling, threats, intimidation, harassment or stalking, offensive language or behaviour related to a person’s, race, gender, nationality, religion, disability, age or sexual orientation, inappropriate sexual language or behaviour.

The use of offensive, abusive or explicit language will not be tolerated and services will be terminated at our discretion with or without prior warning.

Compliments, comments and complaints

Anxiety UK welcomes comments, compliments and feedback regarding the Infoline service.

To give feedback (including comments and compliments) please email:  helpline@anxietyuk.org.uk.

If you wish to make a complaint, please refer to our complaints policy and procedure here.

How To Contact Us

Telephone: 03444775774*

Email: support@anxietyuk.org.uk

Live Chat Advisory Service: Available during office hours, via the website.

Text: 07537 416 905

Services are available Monday – Friday 9.30am – 5.30pm (excluding Bank Holidays). For more information about the infoline services, click here.

Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines and mobiles are included in free call packages.

To read more about how our Infoline services are operated, please click here.