Meet the Team – Services Administrator Kate

Back October 20th, 2021

Anxiety UK is a national charity that aims to support those with anxiety, stress, and anxiety related conditions for the past 50 year. But did you know about our small, friendly, but strong team of seven who work behind the scenes to make sure Anxiety UK is there when people need us?

What

 is your name and what is your role?

My name is Kate, and I’m the Services Administrator at Anxiety UK.

What does your role entail?

I work closely with our Services Manager to make sure our therapy services and groups are running smoothly and that our members can access the support they need.  When a referral comes in, it’s my job to look over it and check to see if we will need to liaise with a client’s GP or secondary care professionals.  Once we have all the approvals and the initial payment – I use the information I have to allocate clients to their therapists.  Over the past year or so, we’ve seen a huge increase in those looking for support through our therapy services, groups, and helpline.  Recently I helped develop a new service, the Art for Anxiety Relief (AFAR) course, which looks at using art and creativity as an outlet for feelings of anxiety and stress.  I’m also on the admin line a lot to answer any questions people may have or point them in the right direction.

What do you enjoy most about your role?

Being the Services Administrator has given me the opportunity to speak with countless people about their experiences with anxiety and help them find the right support for them.  As someone with anxiety myself, it’s been very rewarding and humbling to have the opportunity to be there for others. I’ve also been able to flex my creative muscles and step outside my role to help with the development of new services – the ability to bring my interests in from outside of work has opened my eyes to skills I didn’t know I possessed.

Do you have any advice for those living with anxiety?

My main piece of advice is to do what works for you – it’s hard when people say that I know, but anxiety is a unique beast for each of us and something that works for one person, may not for another. That why it’s important to give yourself options, maybe therapy is the right path, maybe peer support, perhaps meditation, journaling or mindfulness is what is best? It’s okay to not know and important to recognise that recovery is not a straight line. However, I do know that getting things out of your head helps – talk to people, write it down, or just scream into a pillow.  One thing’s for sure – you’re not alone in this and we understand.

 

Details of our therapy services can be found here https://www.anxietyuk.org.uk/get-help/access-therapy/ 

Details of our courses and groups can be found here https://www.anxietyuk.org.uk/get-help/anxiety-uk-courses-and-groups/