In April 2013 the NHS was changed in line with the new NHS Act.
Primary Care Trusts and Strategic Health Authorities were abolished and their work was delegated to other organisations, including some new NHS bodies.
|NHS England||Primary Care & Specialised Commissioning|
|Public Health England||National Public Health services|
|Local Authorities||Local Public Health servicesAdult Social Care services|
|Foundation Trusts||Hospital ServicesCommunity Services|
|Clinical Commissioning Groups||Contracting hospital and community services|
As a result, the PALS service no longer exists, as complaints for each area are dealt with by the relevant organisation.
|For complaints about GP Practices, Dentists, Opticians, Pharmacies, Veterans’ health; Prisoners’ health, Immunisation; Screening programmes; 0-5 child health contact:||NHS EnglandNHS Commissioning Board
PO Box 16738
Phone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays).
Please write ‘For the attention of the Complaints Manager’ in the subject line.