What We Do
Anxiety UK’s infoline service is operated by a team of dedicated volunteers and staff. Many of whom have personal experience of anxiety, stress or anxiety based depression and can offer practical advice and information on support services that are available. We can offer this advice to anybody affected by anxiety, stress and/or anxiety based depression, their family, friends, loved ones and professionals, including parents of children with anxiety.
What You Can Expect
To ensure our helpline provides the best possible service, we record calls for training and quality monitoring purposes. We are committed to protecting your personal information and confidentiality. For more information about call recording, click here.
Every individual who contacts Anxiety UK can expect to be treated with respect and understanding.
We are able to provide up to 10 minutes information & advice through our telephone and web chat services.
What Can’t We Help With?
Infoline Volunteers are not trained counsellors and due to the time limit of calls and live chats are unable to provide a listening or emotional support service. Those seeking therapeutic services should contact the Samaritans on 116 123. You can also apply for therapy through Anxiety UK.
We are not equipped to act as a crisis service. If you are in distress and feel like you might be at risk to yourself or others, please contact 101 or Hopeline on 0800 068 41 41.
For questions about medication, please contact your GP, your pharmacy or NHS Direct on 111.
Misuse and Abuse of Services
Anxiety UK will not tolerate abuse of its staff, volunteers or services of any kind.
We define abuse as (but not limited to) verbal abuse and swearing, online trolling, threats, intimidation, harassment or stalking, offensive language or behaviour related to a person’s, race, gender, nationality, religion, disability, age or sexual orientation, inappropriate sexual language or behaviour.
The use of offensive, abusive or explicit language will not be tolerated and services will be terminated at our discretion with or without prior warning.
Compliments, comments and complaints
Anxiety UK welcomes comments, compliments and feedback regarding the Infoline service.
To give feedback (including comments and compliments) please email: email@example.com.
If you wish to make a complaint, please refer to our complaints policy and procedure here.