Terms and conditions

It is important that you read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to this website, the purchase of goods from it and or over the telephone and applications to become a member of Anxiety UK, whether made online or over the telephone. If you have any questions about them or do not wish to accept them, please contact us at email address info@anxietyuk.org.uk or on 08444 775 774 before continuing.

Anxiety UK is a registered charity. Our registered office is at Zion Community Centre, 339 Stretford Road, Hulme, Manchester M15 4ZY and our charity registration number is 1113403
You can contact us by email at info@anxietyuk.org.uk or by telephone on 08444 775 774

You may have other rights granted by law, and these Terms and Conditions don”t affect them

Who can purchase from us?
How to order
How your contract with us is formed
Payment
Delivery
Returns
-    claims
-    incorrect items
-    defective goods
General information

Who can purchase from us?

To purchase from us you must be over 18. We can ship outside of the EU but there may be additional charges for postage and packing

How to order

1.    Simply click “add to cart” on any product to add it to your shopping cart.
2.    You can find the shopping cart in the bottom left hand corner of your screen at any time.
3.    All Anxiety UK members may request a 10% discount on online products. Please contact us on admin@anxietyuk.org.uk to obtain the discount code.
4.    Click “checkout” and enter your delivery details.
5.    Choose your payment type at the bottom of the page.
6.    Enter your billing and shipping address and check that the details there are correct.
7.    You can pay by debit/credit card. We regret that credit/debit card payments will incur a set shipping fee that changes on the basis of amount ordered.
8.    All prices will have postage and packaging added to them. This is based upon a proportion of the value and weight of the goods. For delivery outside the UK there may be additional charges.

How your contract with us is formed

Once you have completed compiling your order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact the support line/email address. (08444 775 774/ info@anxietyuk.org.uk)

When you submit your order, you are offering to buy the goods at the price set out in the order. Upon placing your order, you will receive an email confirmation of this order. If you discover that you have made a mistake with your order please contact (admin@anxietyuk.org.uk) immediately. We are unable to rectify mistakes after this time, although you still have the right to cancel described below.
If the goods that you have ordered are no longer available, we may offer you substitute goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed.

The process for becoming a member of Anxiety UK is set out at http://www.anxietyuk.org.uk/get-involved/join-anxiety-uk/

Payment:

All payments must be paid at the time of placing the order by debit card/credit card/paypal account. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch the goods until we receive payment in full.

Delivery:

Items are normally sent out on the day of the receipt of an order (Monday to Friday 9-5 pm). If the order is placed outside of these times, the order will be dispatched on the next working day (with the exception of bank holidays). Orders within the United Kingdom are sent by second class post. For deliveries outside the UK, the method of delivery and estimated timing will be confirmed.
If we have not delivered the goods within 30 days of submitting your order or we have failed to advise you of a delay due to a product being out of stock, you may then cancel the contract and we will refund any money paid by you. (Under the distance selling relations, if goods are not delivered within 30 days the customer has the right to cancel and receive refunds)

Returns:

Cancellation rights for goods if you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund from us. Please note, shipping costs will not be refunded. You must inform us in writing if you wish to cancel within seven working days, starting on the day after the goods are delivered to you. Please note that CDs, audio tapes, videos and DVDs that have been unsealed are not returnable.

To cancel your purchase, please notify us within the seven working day period after the goods have been delivered stating: your name, receipt number, date of order, goods ordered and total amount paid, the reason for the return and what you require; the replacement of the item or a refund.  If you choose to cancel then you must return the items to us as soon as possible at your cost and risk and we advise you to ensure the goods are adequately insured during the return journey. You must ensure that you take responsible care of the goods.  Refunds for goods lost during return to Anxiety UK will only be made upon the production of proof of postage. The goods should be returned in saleable condition with their original packaging and enclosing a copy of the receipt sent with your original order. If you have not returned the goods along with the receipt within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the goods from you at your cost. If you request a refund, your payment for the item will be refunded within 30 days, other than in those circumstances described above. If you paid by credit/debit card, the refund will be made to that card where possible. In all other circumstances, you will receive a cheque.

Cancellation rights for membership-  you have the right to cancel individual membership of Anxiety UK within seven working days of the date you applied for membership, either online or by telephone. To cancel your membership, please notify within the seven working day period stating: your name and membership number. If you choose to cancel then you must return the “membership pack” sent to you to us as soon as possible at your cost and risk. The right to cancel your membership will not apply if you have used the membership services during the seven working day period (including specialist helpline services, therapy services, etc) save for discount on goods where you also choose to cancel these orders. If you have not returned the membership pack within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect these items from you at your cost. If you do not return the “membership pack”, we reserve the right to deduct the value of the membership pack from any refund made. The membership fee will be refunded within 30 days. If you paid by credit/debit card, the refund will be made to that card where possible. In all other circumstances, you will receive a cheque.

Save where goods are defective or are incorrect (as provided for below), Anxiety UK is not obliged to accept the return of goods or to issue refunds after the 7 day cancellation period set out above. Any refunds made in such circumstances will be at the discretion of Anxiety UK and will be subject to an administration fee equating to 10% of the total value of the items cancelled.

Claims

Claims for non receipt of goods or for goods which have been damaged in transit (such as Anxiety UK magazines, shop items etc) should be made within 30 days of the dispatch of said goods (please note that all goods aim to be dispatched within 48 hours of receipt excepting bank holidays). Due to Royal Mail policy, we are unable to initiate claims until 16 working days have expired since the non receipt of goods.

Incorrect items

If we have sent you an item which you did not order please notify us as soon as possible and return the item to us and in saleable condition we will ensure that you are not charged for the item and will refund the costs of postage. Please also let us know if you wish us to replace the incorrect item with the item which you ordered.

Defective goods

You should inspect the goods as soon as you receive them for any defects or damage. If you find a defect or damage you must notify us as soon as possible and return the goods to us, at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will replace the goods or refund the price paid by you.
None of the above affects your statutory rights. For further information about your statutory rights please visit: http://www.consumerdirect.gov.uk

General Information

We may not necessarily keep a copy of these terms and conditions and your order. We advise you to print a copy of them for your information in the future. You can download a pdf version of these terms and conditions by clicking here.
The English and Welsh courts will have non-executive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website and any non-contractual obligations arising out of or in connection with them.