Helpline: 03444 775 774   |   Text support: 07537 416 905   (open Mon-Fri 10:30-16:30)

Helpline: 03444 775 774 (M-F 10.30-4.30pm)
Text: 07537 416 905

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Frequently asked questions

Resources

Free resources can be found in our shop here: https://www.anxietyuk.org.uk/product-category/free-resources/.  Additionally, there is no charge (other than the cost of the call) to contact our national helpline: 03444 775 774, or to access the ‘Ask Anxia’ service on our website, or our podcast series.  

You can also keep up-to-date with news by signing up to our free ‘Keeping Connected’ e-zine.  (see ‘join our newsletter’ box in the right hand corner of the home page).

You might also find our ‘Financial hardship support‘ page useful.

While we are a charity, we receive no public funding from any source and are wholly self-sufficient, relying on the kindness of fundraisers, donors and the income generated from the provision of our own services to fund the charity.

While some of our services are paid for, they are heavily discounted for our members while there is also a wide range of resources, booklets and information available on our website that you can download for free.

For Android

To find your downloads on Android, open the phone’s file manager. If the device doesn’t have one, you can download a file manager from the Google Play Store. Open the file manager app and go to the Downloads section. You will see a list of all your downloaded files, photos, videos, and documents here.

For iOS

  1. Find and tap on the File app. Its icon is a blue folder on a white background.
  2. In the Files app on the Browse screen, tap “iCloud Drive” from the Locations list.
  3. On the Files iCloud Drive screen look for the “Downloads” folder. This folder is blue and has an embossed downwards facing arrow with a circle around it. Tap on the Downloads folder when you find it.
  4. Inside the Downloads folder, you’ll find all the files that you’ve downloaded from websites in Safari. You can then interact with the downloaded file however you want.

Membership

When each membership period comes to an end, a renewal notice will be issued and membership will be provisionally renewed for a further 12 months to ensure continuity of service. 

If renewal is not required, you must inform Anxiety UK via email: [email protected] at the earliest reasonable opportunity, and at least  10 working days before the end of your membership period with MEMBERSHIP CANCELLATION in the subject line.

To request to cancel your membership you must inform Anxiety UK via email: [email protected] at the earliest reasonable opportunity and at least 10 working days before the end of your current membership period with MEMBERSHIP CANCELLATION in the subject line.

To comply with Consumer Contracts Legislation, Anxiety UK will not supply your membership pack in digital format within 14 days unless you give your express consent that you wish to receive the membership pack in this way. In opting to receive the membership pack digitally, you acknowledge that any refund requested if you cancel your membership during the ’14 day cooling off’ period, will be less the value of the digital content of the membership pack and a 15% admin fee.

To request to cancel your membership you must inform Anxiety UK via email to: [email protected] at the earliest reasonable opportunity and at least 10 working days before the end of your current membership period with MEMBERSHIP CANCELLATION in the subject line.

To comply with Consumer Contracts Legislation Anxiety UK will not supply your membership pack in digital format within 14 days unless you give your express consent that you wish to receive the membership pack in this way. In opting to receive the membership pack digitally, you acknowledge that any refund requested if you cancel your membership during the ’14 day cooling off’ period will be less the value of the digital content of the membership pack and a 15% admin fee.

Email: [email protected] to request to stop receiving emails from Anxiety UK.

Contacting us

By post: Anxiety UK, Nunes House, 447 Chester Road, Manchester M16 9HA

By phone: 0161 226 7727

By email: [email protected]

All the details of what data we hold can be found in our Privacy notice here https://www.anxietyuk.org.uk/privacy-notice/

Complaints should be submitted as soon as reasonably practicable and within 3 months, especially in the case of therapy services to allow any necessary action to be taken ASAP. A copy of the policy can be downloaded/read here.

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